Thursday, February 26, 2009

Streamyx Annoucement

24/02/2009
SERVICE INTERRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services since 18 February 2009 due to circuit fault on the Asia Pacific Cable Network 2 (APCN2) between Kuantan - Katong in Singapore and Shantou - Tanshui in Taiwan linking Malaysia to the United States (US).

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the US may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America may experience minor degradation while traffic to other countries is not affected. TM expects the complete recovery of its services by 5 March 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank you
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So the effect was so bad that Telekom Malaysia website was effected too?
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C:\Users\adk>ping www.tm.net.my
Ping request could not find host www.tm.net.my. Please check the name and try again.
Tuesday, February 24, 2009
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Well can't say much after all they do monopolize the market in Malaysia.



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