Saturday, August 30, 2008

MSN reply regarding the spam I receive..

RE: SRX1077372273ID - Windows Live Messenger Abuse:Spam/Spim/Unsolicited Ins‏
From: Microsoft Customer Support (DSKCS.MCLT.00.00.EN.NCO.QUE.AU.T01.SPT.00.EM@css.one.microsoft.com)
Sent: Saturday, 30 Aug, 2008 5: 30 AM
To: -REMOVE-@hotmail.com

Hi Adriel,



Thank you for contacting Windows Live Messenger Abuse Support. This is Nathaniel and I will be helping you today.



I understand that you received unsolicited messages from haleyroked@hotmail.com with links to http://www.lovelocalgirls.com/janeroom. We definitely understand how important this issue to you and to have this issue resolved immediately. Let me help you out.



Adriel, if you are receiving unsolicited messages in Windows Live Messenger from people whom you know or do not know, you may be receiving SPIM. People who send SPIM frequently use automated software to collect e-mail addresses or maybe infected with viruses.



As a heads up, Instant Messaging (IM) is an instantaneous method of online communication. Some program writers are now using IM to spread malicious programs such as viruses and worms. These viruses can spread when a person opens an infected file that is sent through IM by someone who appears to be a contact. A computer infected by a virus may continue to spread the infection by sending copies of the virus to everyone on the IM contact list.



We thank you for giving us the website link. This will help us isolate your issue for we are going to submit this to our Product Specialist team to have the website blocked from our server. Furthermore, I am going to provide some tips on how to prevent receiving SPIM messages:



Protect yourself from receiving SPIM

a. Start Windows Live Messenger.

b. On the Tools menu, click Options.

c. Click the Privacy tab, and then select the Alert me when other users add me to their contact lists check box.

d. When someone requests to add you to his or her contact list, a dialog box appears that prompts you to confirm that you want to add the person to your list. If the request is from a stranger or someone you do not want to add, select the Block this person from seeing when you are online and contacting you check box.



Block all unwanted messages from unknown contacts

a. Start Windows Live Messenger.

b. On the Tools menu, click Options.

c. Click the Privacy tab, and then select the All other users check box.

d. Click Block. This prevents people who are not on your contact list from sending you messages or adding you to their contact lists.



Tips to protect yourself from receiving SPIMs

1. Never disclose your private contact or financial information in a Messenger conversation. This includes your real name, address, telephone number, social security number, or credit card number.



2. Use one of the following methods to block a contact from instant messaging you and seeing your online status:



3. When you are involved in an instant message with someone whom you want to block, click Block on the toolbar. If other people are in the conversation, click Block, and then click the name of the person whom you want to block.



4. In the Messenger main window, right-click the name of the person whom you want to block, and then click Block contact.



Note: Blocked contacts do not know that they are blocked. You just appear to be offline to them. A person whom you have blocked cannot contact you directly. However, you could find yourself in a conversation with the blocked person if someone else in the conversation has invited you both.



When you block a member's name, you move the member's name from the Allow list to the Block list. To view the Allow list and Block list, follow these steps:



1. Start Windows Live Messenger.

2. On the Tools menu, click Options.

3. In the left pane, click Privacy.



Scan your computer

Microsoft now provides a tool that can remove the most common viruses. You can access the Windows Malicious Software Removal Tool by visiting http://www.microsoft.com/security/malwareremove/default.mspx .



If you do not have antivirus software installed, you may instead use Trend Micro's free, online virus scanner to try to remove viruses. For more information, visit the following Web site: http://housecall.trendmicro.com



Enable virus scanning in Windows Live Messenger.



MSN Messenger 6.2

a. Start MSN Messenger.

b. On the Tools menu, click Options.

c. Click the Messages tab.

d. Under File Transfer, select the Scan files for viruses using check box.

e. Click Browse, and then select the executable file associated with your virus scanning program. If you need help in finding this file, see your antivirus vendor's Web site or manual.



MSN Messenger 7.0 and 7.5 and Windows Live Messenger

a. Start Windows Live Messenger.

b. On the Tools menu, click Options.

c. Click File Transfer, and then select the Scan files for viruses using check box.

d. Click Browse, and then select the executable file associated with your virus scanning program. If you need help in finding this file, see your antivirus vendor's Web site or manual.



Note: If you have Windows One Care, the associated virus scanner will be preselected, and this option will not be available.



I hope I was able to help you with your issue. If this information does not resolve or apply to the issue that you have submitted then please reply to this email and include any additional information that you feel may be helpful in resolving your issue.



Thank you again for contacting Windows Live Messenger Abuse Support. Have a nice day.



Sincerely,
Nathaniel

Windows Live Messenger Abuse Support

With Windows Live Messenger, you can now talk to your Yahoo! Messenger friends. To learn more, paste this link in your browser: http://get.live.com/messenger/addyahoo

4 Spam or critics..:

Vittra said...

I have done the methods that the MSN crew have suggested to you, to no avail. I even bought a brand new laptop (for unrelated reasons) yesterday and I know that it is NOT infected with any viruses, yet I still get these messages.

Blocking the contacts doesn't work as the e-mail address is different every single time.

Blocking contacts of people who aren't on your contact list from messaging you doesn't work and I have no explanation as to why. Of all the options that should work, this one should. I'm certainly not adding these spammers as my lovely buddies!

I've always had the notification message when people add me to their list selected. I've never been notified about any of these contacts adding me as their buddies and I never added them - they're not even on my list.

None of their suggestions work and I have no idea why this has started. It's been going on for weeks now and I get about one message every thirty minutes. Very annoying.

Adriel D.K said...

Well it got nothing to do with your hardware or software. It is more to your email address which is being sold or maybe given or found well something like that.

Where thousand of registered account being registered by a single person to just send out random msg to random people that they can msg.

Anonymous said...

Yes , this MSN spim problem seems to be getting worse. I am now getting messages that have my first name in them. Where these spimmers are finding my name is beyond me. I too now see these messages about every 15-30 minutes. I use trillian for connection to many IM services. Only msn has this problem, and has got to the point that I just turned it off.

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