Wednesday, January 11, 2012

Slow internet connection?

Since last week most of the streamyx user have been feeling slow internet surfing, video streaming such as youtube and so on. It is all due to a fault on the Asia-America Gateway (AAG) submarine cable network between Tungku in Brunei and Lantau in Hong Kong linking Malaysia to the United States and North Asia.

In a more simpler explanation or example could be such as this scenario:

“The usual road which Najib usual take in the morning to reach his office is block due to landslide. Where only alternative is using a old road which is single lane and this affect all the other few million workers. Which will cause a massive traffic jam just to reach the destination making him late for his Monday meeting in the office.”

Here is the full story of the internet disruption from TM webtsite:

ANNOUNCEMENT 

INTERNET SERVICES DISRUPTION DUE TO AAG FAULT - RESTORATION UNDERWAY

Telekom Malaysia Berhad (TM) wishes to announce that our consortium members have detected a fault on the Asia-America Gateway (AAG) submarine cable network between Tungku in Brunei and Lantau in Hong Kong linking Malaysia to the United States and North Asia. Immediate restoration works are underway from Saturday, 7 January 2012 and are expected to be completed on Friday, 13 January 2012. 

TM has taken pro-active steps by optimizing our networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during this exercise.

Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation. 

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced. 

We apologize for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service. 

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.

TM Announcement – Read here

0 Spam or critics..: