TM e-mail account will remain active until 1 December 2013

I just receive a notification from TM and they are finally shutting down their email services. TM will not be accepting any new registrations for all TM e-mail services (with the domain Streamyx.com, tm.net.my, hsbb.com.my, bluehyppo.com and unifi.my) effective immediately. Would be a good idea to shut it down since they not earning any profit from this this. Plus like fuck anyone is going to pay for an upgrade if we want extra space in the mail server haha

Here is the mail contain I receive:
********************************
Dear TM Rewards member,
 
In line with TM's realignment of its suite of product offerings, we wish to inform you that TM will not be accepting any new registrations for all TM e-mail services (with the domain Streamyx.com, tm.net.my, hsbb.com.my, bluehyppo.com and unifi.my) effective immediately.
 
However, please note that your TM e-mail account will remain active until 1 December 2013. After this date, all TM e-mail related services as mentioned above will automatically be deactivated.
 
To ensure that you continue to receive the latest updates and promotions from TM Rewards, we would like to advise you to update your TM e-mail address to your preferred e-mail address via below channels:
 
1.     TM Rewards portal: www.tm.com.my/tmrewards
2.     TMpoint
3.     TM Rewards Call Center : 1 300 88 8887
 
Thank you.
 
TM Rewards
******************************************

I been using the streamyx.com domain for most of my work related since that is the only email I have which has my full name initial. Other then that, the 4mb mail space really sucks.

How to make TM Operator feel dumb

Most Streamyx user by now should know the procedure to file a report if your internet line goes down. My one went down last night around 11pm and was inform that my account is being suspended for not paid. Only problem was, the last month bill was paid already and they have not even issue this month bill. So what is this TM operator talking about?

She could not answer me then advise me to ask the billing department tomorrow morning. So I said good night and yes a bit annoyed but we can’t really do anything about it and went go bed thinking how to start cursing at them tomorrow morning.

As morning arrive, I went to the office and started calling the billing department at 100. Spoke with the operator and she then inform me there is nothing wrong with my account…. (SO WHAT THE FUCK WAS GOING ON?????) I told her off asking why did the tm operator last night told me to call up the billing department. She could not answer and told me she will transfer me to the technical department (They start passing to the right people once you rise up your voice, so do it often!!).

Again it was another lady operator on the phone, I told her the grandmother story from 11pm till the billing operator story and she just kept quiet (seems like she is used of listening to crap). Anyway I gave my username and phone number then she asked back the regular question.

Operator: is your computer connected to a wireless connection or cable?
Me: It is on cable, I tried another new and there is still no connection. The DSL light is stable for both ADSL ROUTER but could not get connected. I checked the log in the router and it said username/password authentication failed says the log.
Operator: ok sir, what windows are you using sir?
Me: (With out hesitation I try saying a non common operating system) I am using Ubuntu a linux operating system.
Operator: Windows Ubuntu sir?
Me: (TRYING HARD NOT TO LAUGH) No, it is a Linux distro called Ubuntu which is a operating system too.
Operator: Ok sir, so you are using Windows Linux Ubuntu?
Me: YES! (Just to make her feel happy so I said yes HAHAHAHAHAHAHAHAHAHAHA)
Operator: Sir this is your report number “xxxxxxxx” do you need any other assistant sir?
Me: no, thank you.
Hang up.

So moral of the story, try not to ask so much question and just put internet down if someone already did everything including changing modem and still can’t get connected. Just noted down “user streamyx account has a problem” or any other much more easy sentence to understand.

 

Wikipedia Ubuntu:
Ubuntu (ʊˈbʊntuː/ oo-boon-too)^[5][6] is a computer operating system based on the Debian Linux distribution and distributed as free and open source software. It is named after the Southern African philosophy of Ubuntu ("humanity towards others").^[7] Ubuntu is designed primarily for use on personal computers, although a server edition also exists.

Slow internet connection?

Since last week most of the streamyx user have been feeling slow internet surfing, video streaming such as youtube and so on. It is all due to a fault on the Asia-America Gateway (AAG) submarine cable network between Tungku in Brunei and Lantau in Hong Kong linking Malaysia to the United States and North Asia.

In a more simpler explanation or example could be such as this scenario:

“The usual road which Najib usual take in the morning to reach his office is block due to landslide. Where only alternative is using a old road which is single lane and this affect all the other few million workers. Which will cause a massive traffic jam just to reach the destination making him late for his Monday meeting in the office.”

Here is the full story of the internet disruption from TM webtsite:

ANNOUNCEMENT 

INTERNET SERVICES DISRUPTION DUE TO AAG FAULT - RESTORATION UNDERWAY

Telekom Malaysia Berhad (TM) wishes to announce that our consortium members have detected a fault on the Asia-America Gateway (AAG) submarine cable network between Tungku in Brunei and Lantau in Hong Kong linking Malaysia to the United States and North Asia. Immediate restoration works are underway from Saturday, 7 January 2012 and are expected to be completed on Friday, 13 January 2012. 

TM has taken pro-active steps by optimizing our networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during this exercise.

Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation. 

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced. 

We apologize for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service. 

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.

TM Announcement – Read here

Another day with TmNuts (Tmnet) 100 operator

 

 

Here is my experience when dialing 100 for tm help line:

I called 100 the first department i asked was product.. number 3 button i think. Then the lady operator answered, I said my email account is still down and then she kept asking what is my position in this company i am working for verification.. I asked back “what the fuck is that for when this is my personal email”, she cannot answer and keep saying verification. Then finally she say will pass to technical department at the same time inform me if the line got cut just dial back 100.

The line did cut and had to use another number to call them for some odd reason because the same number cannot dial 100 anymore.

Technical department, also another useless department I ask to activate the account they say cannot and don't know how. So I said to towards the operator "you are useless lar?" he kept quiet and can’t seem to know how to answer. I had to break the ice and ask how long again need to wait, then he say got to ask billing department. He say will pass the line to billing department and ask to dial back 100 if got cut off. I told him off by asking “why do I need to keep on calling back again, as this is the be the second time the line be cut off if you say like this”. He kept quiet again then inform me he will try to get the billing department to answer me.

Billing department, more useless ask me same stuff all then say will activate the account in another 24 hours. I ask him so I need to wait 48 hours just to activate the account? he say cause the account been cut off. But I told him again it was paid in the morning and being cut in the afternoon so whose fault is it? He blame the pos office, cause need 3 working days. Then I said “that has nothing to do with my account I got the receipt and can prove I paid it in the morning where this is your problem not mine”. He froze up too and like there was nobody there for a few second. So I asked him why can’t they just activate the account manually when they are all connected, he can’t even answer this and said the same thing “Cannot do”. At lease this time he said will try to assist me getting the account activated by today and still acting professionally he asked “Is there anything else I can help you with?” But me pissing off just said get the issue done as soon as possible and hang up the call.

Moments later I receive a call from this number 013-3945728, it was a lady I think who claim to be the manager or something. Speaking with her manglish style English, “Hi sir tis is tm call you got a problem with you tmnet is it?” I was wondering this is the manager? did she spread her legs to get a manager position? well never mind that but I asked “ I been trying to access my email since this morning, all my tm services was cut after making a payment yesterday morning. Is this how you all do your work?” and continue on with “So how long do I have to wait for my account to be reconnected? why is the email even being deactivate when it has no relation with the broadband connection other then the same username?” but yes.. to a manager who got her position by spreading her legs how is it possible to answer such simple technical question? well she said “No sir, we cannot do like that cause the account suspended so all also suspend” fuh such a good answer. So like fuck it I asked again “why can’t you just manually activate it??”.  Then she said “No we cannot do that sir, our system don’t allow that.” so I was thinking… are using er.. UBS accounting or tm billing system? Well nvm that so continue on asking her “So what time can the account be activated if all also you cannot do?” then she was like “err noon time” I asked back “what time in noon? 3? 2? or 12??” then she blur blur and say “not sure” I gotten a bit piss off again now. I said “ can’t you even see how long is it to activate it?? I want a confirmation not some useless answer.” then she finally confirm it by saying “at 2 pm sir your account be activated. I just said ok then and hand up the phone.

 

Conclusion?
Got a problem try calling 013-3945728 this person maybe can help you. If not you can just ask if she can service you under the table until your tm product is activate back don’t forget to invite your friends, this could be a first class prostitute manager.

How Tm modem can kill my boredom

Well once in a blue moon I just look around in the IRC channel I am in and port scan for open http port “80 or 81”. Must be strange for most people who wonder wtf is a http port lol

Anyway was chatting with this random girl in the #kk channel and notice there was something open on her port 80. Where I tried accessing it and which took me to her router setup page, could do a lot of stuff and finally went to click on the bridge mode.. hehehe

 

“This modem will be configured as :Bridge Mode”

 

Kind of forgot to take a screenshot of doing that but this is the only screenshot i got:

She is using Riger DB102 ADSL Modem a free modem from TM or maybe she took the modem package from streamyx paying extra for a shitty modem.

It is a silly modem for me but I guess it does still work with just 1 port and with a wireless signal. So before I changed the modem I said bye bye to her and did some irc text action:

“Baboon uses the light to attack sweet_pianist and disconnect her from the internet”

I am using the nick Baboon and the victim was sweet_pianist. Here is a screenshot of it:

It takes a while for the IRC server to notice she has already disconnected but the she will never find out it was me. Maybe she will but then again I was just bored and she annoyed me, so she might not come back for another few days or week till she call up the tm guys or ask 1 of her i.t friends to just change the bridge mode to the auto dial back up.

Streamyx new Package!! Faster and Much more Expensive!!!!

Most of the Malaysian would have heard of this by now regarding the latest package from our monopolize ISP. So whats new?

“The 5Mbps package has a 60GB monthly cap on downloads RM149 per month, the 10Mbps package has a 90GB cap at RM199 per month, and the 20Mbps package has a 120GB cap at RM249. To compare, a typical two-hour high-definition movie is about 8GB in size.” Read more...

With this new package out I am sure a lot of us would subscribe to it only if it was not capped. Well they became much smarter and followed the other country by capping it and making it less affordable for the lower income group. This is what they said for the package that has no cap:

“There are no caps on the corporate packages, but prices are much higher. Companies will have to pay RM199 a month for 5Mbps, RM599 for 10Mbps, and RM899 for 20Mbps.”

Omg it is only available on corporate package but at a higher price!!!!  So you guys ready for the capped internet line? They can’t even maintain the stability of our ADSL connection and now they are thinking of setting a cap?

Wonder how those people who are downloading 1gb or 2gb file where the server does not support resume function get disconnected at 90% before completion of the download feel after taking on this package.. lol