TM e-mail account will remain active until 1 December 2013

I just receive a notification from TM and they are finally shutting down their email services. TM will not be accepting any new registrations for all TM e-mail services (with the domain Streamyx.com, tm.net.my, hsbb.com.my, bluehyppo.com and unifi.my) effective immediately. Would be a good idea to shut it down since they not earning any profit from this this. Plus like fuck anyone is going to pay for an upgrade if we want extra space in the mail server haha

Here is the mail contain I receive:
********************************
Dear TM Rewards member,
 
In line with TM's realignment of its suite of product offerings, we wish to inform you that TM will not be accepting any new registrations for all TM e-mail services (with the domain Streamyx.com, tm.net.my, hsbb.com.my, bluehyppo.com and unifi.my) effective immediately.
 
However, please note that your TM e-mail account will remain active until 1 December 2013. After this date, all TM e-mail related services as mentioned above will automatically be deactivated.
 
To ensure that you continue to receive the latest updates and promotions from TM Rewards, we would like to advise you to update your TM e-mail address to your preferred e-mail address via below channels:
 
1.     TM Rewards portal: www.tm.com.my/tmrewards
2.     TMpoint
3.     TM Rewards Call Center : 1 300 88 8887
 
Thank you.
 
TM Rewards
******************************************

I been using the streamyx.com domain for most of my work related since that is the only email I have which has my full name initial. Other then that, the 4mb mail space really sucks.

How to make TM Operator feel dumb

Most Streamyx user by now should know the procedure to file a report if your internet line goes down. My one went down last night around 11pm and was inform that my account is being suspended for not paid. Only problem was, the last month bill was paid already and they have not even issue this month bill. So what is this TM operator talking about?

She could not answer me then advise me to ask the billing department tomorrow morning. So I said good night and yes a bit annoyed but we can’t really do anything about it and went go bed thinking how to start cursing at them tomorrow morning.

As morning arrive, I went to the office and started calling the billing department at 100. Spoke with the operator and she then inform me there is nothing wrong with my account…. (SO WHAT THE FUCK WAS GOING ON?????) I told her off asking why did the tm operator last night told me to call up the billing department. She could not answer and told me she will transfer me to the technical department (They start passing to the right people once you rise up your voice, so do it often!!).

Again it was another lady operator on the phone, I told her the grandmother story from 11pm till the billing operator story and she just kept quiet (seems like she is used of listening to crap). Anyway I gave my username and phone number then she asked back the regular question.

Operator: is your computer connected to a wireless connection or cable?
Me: It is on cable, I tried another new and there is still no connection. The DSL light is stable for both ADSL ROUTER but could not get connected. I checked the log in the router and it said username/password authentication failed says the log.
Operator: ok sir, what windows are you using sir?
Me: (With out hesitation I try saying a non common operating system) I am using Ubuntu a linux operating system.
Operator: Windows Ubuntu sir?
Me: (TRYING HARD NOT TO LAUGH) No, it is a Linux distro called Ubuntu which is a operating system too.
Operator: Ok sir, so you are using Windows Linux Ubuntu?
Me: YES! (Just to make her feel happy so I said yes HAHAHAHAHAHAHAHAHAHAHA)
Operator: Sir this is your report number “xxxxxxxx” do you need any other assistant sir?
Me: no, thank you.
Hang up.

So moral of the story, try not to ask so much question and just put internet down if someone already did everything including changing modem and still can’t get connected. Just noted down “user streamyx account has a problem” or any other much more easy sentence to understand.

 

Wikipedia Ubuntu:
Ubuntu (ʊˈbʊntuː/ oo-boon-too)^[5][6] is a computer operating system based on the Debian Linux distribution and distributed as free and open source software. It is named after the Southern African philosophy of Ubuntu ("humanity towards others").^[7] Ubuntu is designed primarily for use on personal computers, although a server edition also exists.

Slow internet connection?

Since last week most of the streamyx user have been feeling slow internet surfing, video streaming such as youtube and so on. It is all due to a fault on the Asia-America Gateway (AAG) submarine cable network between Tungku in Brunei and Lantau in Hong Kong linking Malaysia to the United States and North Asia.

In a more simpler explanation or example could be such as this scenario:

“The usual road which Najib usual take in the morning to reach his office is block due to landslide. Where only alternative is using a old road which is single lane and this affect all the other few million workers. Which will cause a massive traffic jam just to reach the destination making him late for his Monday meeting in the office.”

Here is the full story of the internet disruption from TM webtsite:

ANNOUNCEMENT 

INTERNET SERVICES DISRUPTION DUE TO AAG FAULT - RESTORATION UNDERWAY

Telekom Malaysia Berhad (TM) wishes to announce that our consortium members have detected a fault on the Asia-America Gateway (AAG) submarine cable network between Tungku in Brunei and Lantau in Hong Kong linking Malaysia to the United States and North Asia. Immediate restoration works are underway from Saturday, 7 January 2012 and are expected to be completed on Friday, 13 January 2012. 

TM has taken pro-active steps by optimizing our networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during this exercise.

Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation. 

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced. 

We apologize for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service. 

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.

TM Announcement – Read here